Upcoming Events
Mon, May 06OrlandoMay 06, 2024, 8:00 AM – May 08, 2024, 3:00 PMOrlando, Orlando, FL, USA
to explore the industry, share ground breaking ideas and come together over the future of professional services.
In person and virtually.
Join Us and our Partners
Past Events
Tue, Apr 23IndianapolisApr 23, 2024, 9:00 AM – Apr 24, 2024, 4:00 PMIndianapolis, 10 S West St, Indianapolis, IN 46204, USAApr 23, 2024, 9:00 AM – Apr 24, 2024, 4:00 PMIndianapolis, 10 S West St, Indianapolis, IN 46204, USALearn both fundamentals and advanced practices in Resource and Workforce Management. Collaborate with industry peers, RM/WFM process experts and service automation technology providers. Innovate with the very latest in RM/WFM research, best practices, and technology.
Wed, Jan 31WebinarJan 31, 2024, 11:00 AM PSTWebinar
Thu, Dec 14New YorkDec 14, 2023, 9:00 AM – 5:00 PMNew York, 429 11th Ave, New York, NY 10001, USA
Tue, Nov 07New YorkNov 07, 2023, 8:30 AM – Nov 08, 2023, 5:00 PMNew York, 387 Park Ave S, New York, NY 10016, USA
Mon, Oct 16Las VegasOct 16, 2023, 8:00 AM – Oct 18, 2023, 3:00 PMLas Vegas, 3730 S Las Vegas Blvd, Las Vegas, NV 89158, USA
Tue, Sep 12San FranciscoSep 12, 2023, 8:00 AM – Sep 14, 2023, 6:00 PMSan Francisco, 747 Howard St, San Francisco, CA 94103, USA
Thu, Jun 29LondonJun 29, 2023, 8:30 AM – 6:00 PM GMT+1London, Royal Victoria Dock, 1 Western Gateway, London E16 1XL, UK
Mon, May 08Orlando World Center MarriottMay 08, 2023, 8:00 AM – May 10, 2023, 3:00 PMOrlando World Center Marriott, 8701 World Center Dr, Orlando, FL 32821, USA
Thu, Apr 20Dallas/Fort Worth Airport MarriottApr 20, 2023, 7:00 AM – Apr 21, 2023, 12:00 PMDallas/Fort Worth Airport Marriott, 8440 Freeport Pkwy, Irving, TX 75063, USA
Tuesday, January 10
9:00 am PT / 12:00 pm ET
How to Build a Business Case and Measure Success for Your Next Technology Investment
Join the Salesforce Business Value Service team as they discuss best practices and approaches both to create a business case and measure the business impact of Salesforce. These approaches have been gleaned through over a decade of experience with customers in the field as they are challenged to align business needs with technology solutions.
Tuesday, January 10
11:00 am PT / 2:00 pm ET
Eliminating Customer Journey Friction with Preventive Support
Join Santosh Addanki, Senior Director, PayPal, Somya Kapoor, CEO and Co-Founder of TheLoops, and John Ragsdale, TSIA’s Distinguished Vice President of Technology Ecosystems, as they discuss preventive care strategies for SaaS that drive customer loyalty and repeat business.
Wednesday, January 11
11:00 am PT / 2:00 pm ET
Service Readiness: Get It Right the First Time
The requirement for technology companies and service providers to perform at expected levels on day one of service has never been more clear. Join Jeremy Blanton, Sr. Director, Managed Services Research, where he will touch on service readiness capabilities required to gain immediate traction towards “getting it right the first time.”
Tuesday, January 17
11:00 am PT / 2:00 pm ET
A CFO's Guide to Maximizing Revenue Efficiency in Today's Economy
When finance and sales are in sync, the entire customer experience improves — removing communication and process hiccups that happen in silos. Imagine connecting your sales team’s CRM and your finance team’s Enterprise Resources Planning (ERP) system to create a 360-degree view of the customer.
Thursday, January 19
11:00 am PT / 2:00 pm ET
3 Ways Customer Success Organizations Can Drive Revenue and Profitability
Customer Success is the organization with the power to increase profitability without additional resources or headcount. We will discuss the three ways to leverage your customer success organization to improve profitability while stabilizing and increasing revenue.
Wednesday, January 25
10:00 am PT / 1:00 pm ET
Looking Ahead: Key Trends That Will Reshape Accounting and Finance
Sage executives have collaborated with their customers, partners and thought leaders over the past few months to gauge insights on the key trends set to reshape accounting and finance in the upcoming year.
Thursday, January 26
11:00 am PT / 2:00 pm ET
Building the Tech Workforce of Tomorrow: Where, Why, and How
In this session, a panel of experts working across the globe will share some of the innovative ways we are building the tech workforce of tomorrow. We’ll share real-life examples of how businesses are solving the challenges of filling their digital skills gaps and explain how this can impact both your business and communities in positive ways.